Privacy Policy

Solovino deeply values the privacy of its users. This notice describes how we collect, use, share, and protect the personal information of users who access our services from the United States.

1. 📋 Information We Collect

We collect personal information that you provide to us directly, such as:

• Name, email, address, and phone number
• Information about your pets (name, breed, medical history)
• Geolocation data (if you enable rescue functions)
• Payment information (for premium subscriptions)
• Activity within the platform (interactions, alerts, records)

⠀We also automatically collect:

• IP address, browser type, operating system
• Pages visited, session duration
• Cookies and similar technologies (see cookies section)

2. 🎯 Use of Information

We use your information to:

• Provide and improve our services
• Activate rescue and geolocation functions
• Personalize your experience (e.g., recommendations)
• Process payments and manage subscriptions
• Send relevant notifications (alerts, updates)
• Comply with legal and security obligations

3. 🔄 Sharing Information

Solovino does not sell your personal information. We may share it only with:

• Service providers (hosting, payments, technical support)
• Legal authorities, if required by law
• Authorized veterinarians or rescuers, in emergency cases

⠀All third parties are contractually obligated to protect your information according to equivalent standards.

4. 🧒 Children's Privacy

Solovino is not designed for children under 13. We do not knowingly collect information from children without verifiable parental consent, in accordance with the COPPA.

5. 🧭 User Rights

Depending on the state where you reside (for example, California), you may have rights such as:

• Accessing your personal data
• Requesting its deletion
• Opting out of sharing your information with third parties

You can exercise these rights by writing to us at: privacy@solovino.pet

6. 🍪 Cookies and Similar Technologies

We use cookies to:

• Remember your preferences
• Analyze platform usage
• Improve security

⠀You can configure your browser to block cookies, although some functions may be affected.

7. 🔐 Information Security

We apply technical and organizational measures to protect your information:

• Encryption of sensitive data
• Secure authentication
• Monitoring for suspicious activity
• Restricted access for authorized personnel

8. 🌎 International Transfers

If you access our services from outside the U.S., your data may be transferred to and stored on servers located in the United States. We ensure that such transfers comply with applicable legal frameworks, such as the EU-U.S. Data Privacy Framework.

9. 📞 Contact

For questions about this notice, contact us at:

Solovino Pet.
Email: privacy@solovino.pet