Frequently Asked Questions

Solovino is a platform that protects your pet using a smart QR code. By scanning it, anyone can access its profile, send you a rescue message, view veterinary medical information, and help you recover it quickly.

The Free Plan allows you to create a basic profile and QR for your pet, a landing page with essential information and a rescue button. It's functional, secure, and always free of charge.

With Premium, you get access to a smart QR linked to your pet with geolocation functionality, advanced veterinary clinical history, smart deworming and vaccination alerts, in addition to managing up to 3 pets. It's ideal for those seeking protection and health control for their pets.

If you have the Premium Plan and have previously activated "Rescue" mode, you will receive an alert via SMS and email, and the event will be recorded with the date and time; a landing page will open showing urgent medical information, veterinary clinical history, and advanced contact buttons such as a WhatsApp message, a message with a geolocation map, or a phone call. It's fast, secure, and designed to save lives.

When someone scans the QR code located on your pet's tag, they will see a landing page with relevant data and a button to send you a message that includes a map with the location where the scan was performed.

No. Solovino works from any browser. The QR profile is accessible from any cell phone with a camera, without the need to install anything.

You decide what information to display on the public landing page. Solovino prioritizes the security and full control of your data.

Yes. By purchasing the Premium Plan, you can register up to 3 pets from a single account. Additionally, you can easily manage them and receive personalized alerts.

You can download the QR file and reprint the code, engrave it on a new tag, or request a physical tag replacement for a fee.

You only need your email and some basic information about your pet. You can start by registering for the Free Plan, and it takes less than 2 minutes.

The Premium Plan costs $2.49 USD per month if paid annually or $2.99 USD if paid month-to-month. The Veterinary Plan costs $9.16 USD per month if paid annually or $10.99 if paid month-to-month. You can start for free and upgrade when you need to. Check the plans from your account.